Exchanges

We do not offer exchanges.

Custom Chairs

Customized Jackdrive wheelchairs and Jackdrive wheelchairs with custom-installed tire options are not eligible for returns, refunds, or exchanges.

Standard Returns (Non-Custom Products)

2.0 and TNC returns are accepted within 14 calendar days of delivery confirmation for orders delivered within the contiguous 48 U.S. states.

We do not accept returns for orders delivered outside the contiguous 48 U.S. states.

A 15% restocking fee applies to approved non-defective returns, even if returned within the 14-day period. The restocking fee will be waived only if Jackdrive determines upon inspection that the product has a factory defect that was not caused by misuse, damage, alteration, or improper handling.

To be eligible for a return, the product must be:

• In like-new condition
• Undamaged and unaltered
• Free from signs of use or wear
• In original factory settings
• Shipped in the original Jackdrive shipping carton and packaging
• With the original serial number tag intact (returns will be denied if the serial number tag is removed or altered)

Please keep the original shipping carton and all original packaging throughout the 14-day return period.

The wheelchair and all parts must be securely wrapped and packed, and returned in the original shipping carton to prevent damage during return shipping. Add additional protective packing material if needed. Customers are responsible for damage, including scratches or other cosmetic damage, resulting from inadequate return packaging.

TNC+ Returns

The TNC+ wheelchair and Free Wheel package are shipped separately, and each has its own 14-day return period.

You have 14 calendar days from confirmed delivery to decide whether to keep the wheelchair portion of the TNC+. If the wheelchair itself is returned during this period, a 15% restocking fee applies only to the $2,995 wheelchair portion.

You have 14 days to decide if Jackdrive is right for you. Once the wheelchair’s 14-day return period closes, we will ship your professionally configured 12″ Free Wheel and folding wheelchair adaptor.

If you decide to keep your wheelchair before the 14-day return period ends, you may ask us to ship your Free Wheel package sooner. By requesting early shipment of the Free Wheel package, you accept the wheelchair and its return period ends.

The Free Wheel package has its own 14-day return period beginning on confirmed delivery. If the Free Wheel package is returned during this period, a 15% restocking fee applies only to the $900 Free Wheel package.

The Free Wheel return period does not extend or reopen the wheelchair return period.

TNC+ Flat-Free Solid Tire Inserts are custom-installed at the time of build. Selecting this option makes the TNC+ wheelchair and FreeWheel ineligible for return.

All standard return conditions listed above also apply to TNC+ wheelchair and Free Wheel returns.

Return Shipping & Damage

Customers are responsible for all return shipping costs. If damage occurs during return shipping, the customer must resolve the claim directly with the shipping carrier.

We strongly recommend:

• Secure packaging
• A tracking number
• Shipping insurance

Inspection, Deductions, and Refunds

Returned items are inspected upon receipt.

Additional deductions above the 15% restocking fee may apply if return conditions are not met, including cases requiring repair or reconditioning.

Approved refunds are issued to the original payment method within 10 business days after inspection.

How to Start a Return

Please contact us for return authorization and instructions before shipping any item back.

Email: info@jackdrivewheelchair.com
Phone/Text: 919-257-1195