Return Policy

Exchanges (All Products)

We do not offer exchanges.

Custom Chairs

Customized Jackdrive wheelchairs are not eligible for returns, refunds, or exchanges.

Standard Returns (Non-Custom Products)

Returns are accepted within 10 calendar days of delivery confirmation.
A 15% restocking fee applies to all approved returns, even if returned within the 10-day window.
To be eligible for a return, the product must be:

• Unused, undamaged, and unaltered
• In original factory settings
• Shipped in the original carton/packaging
• With the original serial number tag intact (returns will be denied if the serial number tag is removed or altered)

Return Shipping & Damage

The customer is responsible for all return shipping costs.
If damage occurs during return shipping, the customer must resolve the claim directly with the shipping carrier. We strongly recommend:

• Secure packaging
• A tracking number
• Shipping insurance

Refund Timing & Deductions

Once the returned item is received and inspected, refunds are issued to the original payment method within 10 business days.
If the product does not meet return conditions and requires repair or reconditioning, additional deductions may apply prior to issuing the refund.

How to Start a Return

Please contact us for return authorization and instructions:
info@jackdrivewheelchair.com
919-257-1195